Travel planning and bookings are among the most popular online activities. Last year more people booked hotels online than via travel agents (GDS) – Internet (37%), GDS (36%), phone (27%). Now booking websites are required to closely monitor their customers experience so they can increase there says by not disappointing their visitors.
Mon.itor.Us Benchmarks generate reports that allow you to compare the availability and performance of the hotel booking sector. Recently Mon.itor.us community added new Hotel Booking Websites report. Websites with 100% performance last week are: Choicehotels, Daysinn, Harrahs, Hilton, Kayak, StarWood Hotels, while some sites like http://www.hotels.com/ and http://www.expedia.com/ were off for 11 and 12 hours respectively. Compared to the previous week where http://www.hotels.com/ had been off 4.5 hours longer.
Since Mon.itor.Us is a free website monitoirng service, the community can create industry reports and tag them for search and comparison. Weekly reports on Mon.itor.Us Invoices reminds the authors of those tags to re-visits their reports and observe their competitive position in comparison with their competitors. If hotels had been registered by on-line booking sites, they will be able to understand how well the booking sites operate and keep customer satisfaction.
Showing posts with label hotels. Show all posts
Showing posts with label hotels. Show all posts
Tuesday, January 15, 2008
Saturday, December 8, 2007
Hotel Reservation Sites Show Lower Uptime
Revisitng Mon.itor.Us Benhmarks one of the popular tags called Top Hotels Sites shows that http://www.hotels.com/ and http://www.hotels.it/ had been experiencing performance problems three weeks in a row.
For example http://www.hotels.com/ were 32 and 40 milliseconds slower (from US and EU locations respectively) in week 46, compared to week 45. Website load speed was improved in week 46 by 103 and 136 milliseconds respectively, but in week 48 it slowed down again by 90 and 58 milliseconds respectively. Uptime of http://www.hotels.com/ went down from 100% to 99.5% in week 47 and to 99.2% in week 48. About 11 hours off!
The diagnostics of the problem would help to find the reason and correct the situation.
On 28 November the monitoring report showed for example that the site was down from USA and Germany several times during the day. It was also quite slower Austria 5.6 - 6.5 seconds load time. See the chart below:
Mon.itor.Us also provides free visitor statistics counter. If calculating hourly traffic how much visitors has the site has been loosing during 11 hours downtime.
For example http://www.hotels.com/ were 32 and 40 milliseconds slower (from US and EU locations respectively) in week 46, compared to week 45. Website load speed was improved in week 46 by 103 and 136 milliseconds respectively, but in week 48 it slowed down again by 90 and 58 milliseconds respectively. Uptime of http://www.hotels.com/ went down from 100% to 99.5% in week 47 and to 99.2% in week 48. About 11 hours off!
The diagnostics of the problem would help to find the reason and correct the situation.
On 28 November the monitoring report showed for example that the site was down from USA and Germany several times during the day. It was also quite slower Austria 5.6 - 6.5 seconds load time. See the chart below:
Mon.itor.Us also provides free visitor statistics counter. If calculating hourly traffic how much visitors has the site has been loosing during 11 hours downtime.
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